Gift Card FAQs

How do customers purchase my gift cards?

A customers visiting your store can view the card on your site's gift card page. They select an amount, enter the recipient's details, set when they want the card delivered, and pay. After completing checkout, the customer receives email confirmation about the purchase.


Tip: Customers can also buy gift cards for themselves. 

How do gift card recipients get their cards?

The gift card recipient gets an email with the subject line "You just got a gift card from Michael Jones" (with the relevant name). Their unique gift card code appears in the email.

How do recipients redeem gift cards at checkout?

To redeem the card, the recipient heads over to your store and finds items to purchase. During payment, they select the Redeem a gift card option and enter their unique gift card code.   

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What happens if the order total is more than the remaining gift card value?

If the sale is worth more than the value of the card, customers can pay for the remaining cost using your regular payment methods.

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Can gift card holders check their balance?

Currently, it is not possible for recipients to check their gift card balance.